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The Most Frequent Questions Are
Which Is The Best Tour?

We recommend choosing a tour that speaks to your personal interests or family history.

If you are coming with children, we recommend the Meet Victoria Confino Tour.

Or, take the first tour available! You'll have a great time no matter which tour you take.

  Go To Tours

Group Tours: Tours

Do I have to take a tour?
The Tenement Museum is only available by guided tour.

How many people can I bring?
Group visits are for 15 people or more. If your group is smaller than 15, you can take a public tour. Depending on the number of people in your group and program availability, your group may be split into different programs.

Where do I check in?
All groups check in at the Museum Shop and Visitor Center at 103 Orchard Street, on the South East corner of Delancey Street.

  Go to Directions

Which tour should I take? Which is appropriate for our age group?
Any tour can be tailored to your group's age or experience level. We recommend reading the tour descriptions and deciding based on the themes that best fit your group's interests. If your group includes small children, we recommend the Meet Victoria Confino Tour. Children 5 and under are not permitted on tours of 97 Orchard except on Meet Victoria Confino. Visit our School FAQ for program recommendations for school groups.

When can my group visit?
The Museum is open to groups seven days a week. Please note: availability on weekends tends to be limited.

How long are the tours?
The length of your program depends on the tour(s) you choose and your group size. Most programs last one to two hours.

I don't know my exact numbers yet. What happens if my group size changes?
Please book your tour once you have a good estimate of your group size. We will attempt to make adjustments if you notify us of changes ahead of time. However, we cannot guarantee that we will be able to accommodate more people than anticipated. Certain minimum payments may apply.

What if I'm running late on the day of my tour? Who should I call?
If you are running late on the day of your tour, please call the Museum Call Center at (877) 975-3786.

Please be aware that we are unable to extend or reschedule your tour in the event that you are running late. Groups that arrive more than 30 minutes late run the risk of having their tour program cancelled. The Museum cannot issue refunds to groups whose tours are cancelled due to lateness.

Group Tours: General Information

What should I know before I arrive?
The Tenement Museum is a National Historic Landmark. We take great pride in protecting our building and need all of our visitors to help us with this endeavor. Unlike many museums, our exhibits are not contained within glass vitrines or surrounded by velvet ropes. Therefore, it is essential for our visitors to help us protect this landmark.

We ask all visitors adhere to the following rules for the duration of their visit:

  • Visitors are expected to remain with their Educators at all times. In the case of an emergency, your Educator will escort you out of the building.
  • No touching objects or the building itself unless directed by an Educator.
  • No photography is permitted inside the 97 Orchard Street. Pictures can be taken outside during our Neighborhood Walking Tours and in our Education Center located at 103 Orchard Street. Visit http://photos.tenement.org to access the Museum's photo database, including pictures of the building's interior.
  • Eating, gum-chewing, and drinking are not permitted inside of 97 Orchard Street. Only bottled water only may be consumed during your tour.
  • Cell phones, beepers, and other electronic devices should be turned off prior to the start of your tour.
  • Backpacks are not permitted inside of 97 Orchard Street. Kindly leave any backpacks at home or on your bus prior to your group's arrival. We have limited locker storage on the lower level of the Visitor Center, appropriate for chaperones' backpacks.

Is the Museum accessible?
The Tenement Museum welcomes all visitors. We recognize the diverse needs of our audience and are committed to enabling all visitors to explore the shared American experiences we interpret at the Museum. View a complete list of our accessible programs and services on our accessibility page.

  Go to Accessibility

Is the Museum air conditioned?
The Tenement Museum is not completely air-conditioned. The following programs are air conditioned: Meet Victoria Confino; Shop Life; and the indoor version of Foods of the Lower East Side. The remainder of our programs takes place without the comfort of air conditioning. If you are visiting during the summer, be prepared for warm temperatures inside our historic building. Your group is encouraged to come hydrated and bring water bottles to help beat the heat.

Can my group visit the Museum Shop?
The Museum Shop and Visitor Center cannot accommodate large groups. If your group would like to visit the Museum Shop, please split into smaller groups of ten people or fewer and be prepared to take turns going inside. A visit to the Museum Shop is not included in your tour programming.

Does the Museum have lunch facilities?
The Tenement Museum does not have any eating facilities available to groups.

If you are planning on bringing your own food, nearby Seward Park provides benches and plenty of space for groups to spread out and eat. Seward Park is located five blocks southeast from the Museum at Hester & Essex streets.

The Lower East Side is home to a number of excellent restaurants. Visit our Area Guide for suggestions.

Are there restrooms available?
Restrooms are available in the lower level of our Museum Shop. If at all possible, please have your group use the restroom prior to your arrival at the Museum.

Are tours offered in languages other than English?
All group tours of the Tenement Museum are given in English.

In some cases, the Museum may be able to provide a foreign language tour to your group. Written guides are also available for some tours in a variety of languages. If your group speaks a language other than English, please contact a Reservations Representative to discuss your options.

Group Tours: Scheduling and Capacities

How do I make a reservation?
Groups interested in making a tour reservation can submit an online request form via our website.

Requests can also be made over the phone at 646-795-4748, faxed to 212-388-0297 or emailed to groups@tenement.org.

When do you offer private group tours?
Private Group tours at the Tenement Museum are available 7 days a week.

How many people can I bring on a Private Group tour?
The minimum capacity for most programs is 15 persons. It is possible to make a Private Group reservation for less than the minimum, however, you will be required to pay for the minimum. Below is a chart detailing group program limits. For capacity guidelines for school groups, please visit the School Group FAQ.

Program Weekday Capacity Weekend Capacity
Tour the Building Hard Times 45 30
Sweatshop Workers 45 30
Irish Outsider 24 24
Meet the Residents Meet Victoria Confino 30 30
Walk the Neighborhood Outside the Home 50 50
Then & Now 50 50
Foods of the Lower East Side 36 36

Group Tours: Costs and Payment Policies

I need to cancel my visit. Can I have a refund?
If you contact us more than 4 weeks in advance, we will give a full refund of any money paid. If you contact us less than 4 weeks before your tour, we won't a offer refund, though we can reschedule your group for a future visit.

Do I have to pay a deposit?
Yes, we require a deposit of 50% of your total bill. Your group will not be confirmed until the Museum receives a deposit.

My group doesn't have a lot of money. Are free tours available?
Generally, the museum does not give free tours; group rates are greatly discounted from regular admissions. Due to the generosity of the NYC Department of Cultural Affairs, the Tenement Museum is pleased to offer a limited number of free tickets for underserved populations throughout New York City. To apply to be a part of our Good Neighbor program, please complete and return the application. If your group is especially in need, please discuss your situation with the Reservations Representative.

What is your vendor number?
Due to our small size, the Museum does not have a Vendor Number. For payment purposes, use our Federal Tax ID number, which can be provided upon request.

How much does a Private Group tour cost?
The Tenement Museum offers tours at a reduced rate to visiting groups.

ONE BUILDING TOUR
$7 per student (NYC public schools), $9 per chaperone
$13 per student (non-NYC public schools), $17 per chaperone
$15 per college student
$15 per senior (65+)
$17 per adult

ONE BUILDING TOUR + WALKING TOUR
$12 per student (NYC public schools), $15 per chaperone
$21 per student (non-NYC public schools), $24 per chaperone
$24 per college student
$24 per senior (65+)
$27 per adult

Please contact a Reservations Representative regarding private group tours after 5PM.

What is your payment policy?
The Tenement Museum requires a 50% deposit payment within four weeks of making your reservation. The remaining balance is due on the day of your program.

The deposit is refundable up to 4 weeks prior to the reserved date. Only one rescheduling request can be made per group. Should the NYC Department of Education Chancellor cancel field trips due to weather, staffing strikes or other extenuating circumstances less than 4 weeks prior to your program, your deposit will be applied towards another date that school year. All programs, including walking tours, will occur RAIN or SHINE, SLEET or SNOW.

If you make a reservation less than four weeks prior to your scheduled program date, your 50% deposit will be due immediately.

Your program will be cancelled due to a late deposit.

Money orders, MasterCard, Visa, Discover and American Express are accepted. Checks are also accepted. Please do not send cash.

Group tours: parking

Do you have bus parking?
The Tenement Museum does not have a parking lot.

Is there parking in the neighborhood?
Free bus parking available by reservation through the Lower East Side Business Improvement District (BID). Email reservations@lowereastsideny.com at least 14 days prior to your visit. Include your name, your group's name, date and time of arrival, phone number and the size of your bus. You should receive a confirmation e-mail if parking is available. All buses must check in at the attendant's booth located on Broome St. between Norfolk St. and Suffolk St.

I sent an email for free bus parking, but haven't heard anything. Is our reservation confirmed?
The free bus lot is owned and operated by the Lower East Side Business Improvement District, which is not affiliated with the museum. We are not able to confirm parking reservations.

group tours: esol programs

When can my class participate in a Shared Journeys program?
Shared Journeys programs are available at 9:00am and 6:00pm and are 90 minutes in length.

What school groups is Shared Journeys programs appropriate for?
Shared Journeys is only available for high school groups. This program is not available for elementary, middle or junior high school students.

What if my group speaks a language other than English, but is not an ESOL group?
Groups who speak languages other than English may go on a regular tour, at cost, with an educator who will be attentive to their needs. We can only accommodate such requests if they are received at least 3 weeks in advance and pending the availability of an educator.

Group Tours: School Groups

Can I take a self-guided tour of the museum with my students?
The Tenement Museum is only available by guided tour. Self-guided tours are not available for any groups or individuals.

Which program is best suited for my students?
We recommend the following programs for grades K-12. Our skilled educators are trained to support students of all ages and abilities and will adapt our programs to meet the unique needs of your students.

Program Grades K Grades 1-4 Grades 5-6 Grades 7-8 Grades 9-12
Meet the Residents Victoria Confino x x x x x
Bridget Moore x x x    
Tenement Inspectors   x x x  
Tour the Building Hard Times   x x x x
Sweatshop Workers   x x x x
Irish Outsiders       x x
Walking Tours Outside the Home     x x x
Taste of the Tenement   x x    
Then & Now     x x x
Foods of the Lower East Side       x x
ESOL ESOL Shared Journeys         x
Off-Site Virtual Visits with Victoria x x x x x
Programs Off-Site Visits x x x x x

What can I expect my students will see during their visit?
Meet the Residents, Tour the Building, and ESOL programs visit our Landmark tenement at 97 Orchard Street. Programs are centered on a theme related to immigration and include a visit to a restored apartment and a classroom space. Please note that each of these tours visit different restored apartments and no tour encompasses the entire building.

Neighborhood Walking tours take place in our Lower East side neighborhood and do not enter 97 Orchard Street.

How can I prepare my students for our visit?
Visit our website for activities, digital games, and lesson plans to support your visit to the Museum. Our lesson plans turn your students into historians and focus on three categories: historical objects, primary sources, and oral history. While all of the lessons relate to the learning that will happen at the Museum, certain lesson plans use content directly connected to particulars tour. Below is a chart detailing those connections:

Lesson Category Grade Level Tour Content Connection
Historical Objects 1-3 All; With content directly connected to Meet Victoria
4-5 All; With content directly connected to Meet Victoria
6-8 All; With content directly connected to Meet Victoria
9-12 All; With content directly connected to Hard Times
Primary Sources 1-3 All; With content directly connected to Meet Victoria
4-5 All; With content directly connected to Meet Victoria
6-8 All; With content directly connected to Meet Victoria
9-12 All
Oral History 1-3 All; With content directly connected to Hard Times
4-5 All
6-8 All
9-12 All; With content directly connected to Sweatshop Workers

What should I know before I arrive?
Be prepared to divide your class into groups of no larger than 14 students and 1 chaperone. These small groups allow us to offer hands-on child centered learning experiences. In addition, the nature and size of our exhibits make it impossible to exceed a maximum capacity of 15 persons in a space at a time. Rest assured that all of your students will visit the same spaces during their program, but be aware that they will do so in an alternate order and that the teacher cannot go back and forth between the groups.

Can I bring students with special needs?
The museum prides itself on supporting students of all needs and abilities. Please describe any special consideration that would best prepare us for working with your students (learning styles, physical needs, cognitive and sensory challenges) when making your reservation. The more information you provide, the better we will be able to support your students' unique needs.

Please note that our historic tenement is neither wheelchair accessible nor does it have an elevator. All visitors must climb at least one flight of stairs to enter the tenement. If anyone in your group has mobility impairments, please notify the Group Services Department so we can make appropriate arrangements. We would be happy to provide any member of your group with a Virtual Tour in a classroom space.

What are the rules of the Museum?
The Tenement Museum is a National Historic Landmark. We take great pride in protecting our building and need all of our visitors to help us with this endeavor. Unlike many museums, our exhibits are not contained within glass vitrines or surrounded by velvet ropes. Therefore, it is essential that your students help us to respect and protect this landmark.

We ask all visitors adhere to the following rules for the duration of their visit:
- Visitors are expected to remain with their Educator at all times. In the case of an emergency, your Educator will be glad to help escort you out of the building.
- No touching objects or the building itself unless directed by an Educator.
- No photography is permitted inside the 97 Orchard Street. Pictures can be taking outside during our Neighborhood Walking Tours in our Education Center located at 103 Orchard Street. Visit http://photos.tenement.org to access the Museum's photo database, including pictures of the building's interior.
- Eating, gum-chewing, and drinking are not permitted inside of 97 Orchard Street. Bottled water only may be consumed during your tour.
- Cell phones, beepers, and other electronic devices should be turned off prior to the start of your tour.
- Backpacks are not permitted inside of 97 Orchard Street. Kindly leave any backpacks at home or on your bus prior to your group's arrival.

Where do I check in?
All groups check in at Museum Shop at 103 Orchard St.

What happens if my group arrives late?
If you are running late on the day of your tour, please call the Museum Call Center at (877) 975-3786.

Please be aware that we are unable to extend or reschedule your tour in the event that you are running late. Groups that arrive more than 30 minutes late run the risk of having their tour program cancelled. The Museum cannot issue refunds to groups whose tours are cancelled due to lateness.

Where can we eat lunch?
The Tenement Museum does not have any eating facilities available to groups. If you are planning on bringing your own food, nearby Seward Park provides benches and plenty of space for groups to spread out and eat. Seward Park is located five blocks southeast from the Museum at Hester & Essex streets.

My question isn't answered here. How can I find out more?
Please call us at 877-975-3786 or email groups(at)tenement.org.